Job Title:                             Cremator Technician

Reports to:                         Assistant Crematorium Manager

Salary:                                 Competitive with Pension and Benefits

Your job involves:          

• Managing the crematory in a way which is consistent with compassionately and sensitively caring for the deceased before, during and after cremation.
• Maintaining the highest levels of cleanliness and tidiness.
• Managing the operation of the cremator and ancillary equipment in line with the manufacturer’s guidelines.
• Carrying out maintenance procedures in line with manufacturer’s guidelines.
• Monitoring of stock levels for consumables.
• Following all procedures for identification of the deceased and processing of cremated remains.

Performance in the role will be measured on the following:

1. Exceptional levels of customer service for all of our customer groups
2. Standards and Efficiency of Housekeeping
3. Being an Ambassador for The Hurlet Crematorium

Exceptional levels of customer service for all of our customer groups

• Caring for the deceased in an appropriate and respectful manner.
• Undertaking cremations in strict compliance with ICCM guidelines.
• Undertaking the safe and efficient operation of cremator equipment.
• Ensuring that at all times the environment is suitably clean, tidy and appropriate for viewing by families and any other interested parties.
• Processing cremated remains in strict compliance with ICCM guidelines.
• Ensuring that cremated remains to be removed from site are well-presented and delivered to the office in a timely manner.
• Ensuring the safe care and accurate identification of cremated remains which are to be left in the care of the crematorium.
• Demonstrating consistently high levels of professionalism in all interactions with engineers/technicians who visit the site.

Standards and Efficiency of Housekeeping

• Completing the training programme offered by the cremator manufacturer following installation.
• Operating the cremator and ancillary equipment in line with manufacturer’s guidelines.
• Keeping records in a neat, secure, and easily accessible way to comply with the Environmental Protection Act 1990.
• Carrying out regular checks to ensure all equipment is maintained to the highest standards, keeping logs of these maintenance checks, and notifying the Assistant Manager of any identified issues.
• Checking the coffin plate on arrival in the crematory and following all identity checks as outlined by the company policy.
• Being responsible for stock levels of consumables in the crematory, both ashes boxes and machine parts.
• Assisting with the re-cycling of metals scheme.
• Being compliant with the company Health & Safety policy and safe working practices within your area and highlighting any concerns to the Manager responsible for Health & Safety of the site.

Being an Ambassador for The Hurlet Crematorium

• Having a good understanding of the Ethos of The Hurlet Crematorium and the values we hold.
• Always representing the crematorium in a positive light, and by doing so you help raise awareness of the service and provide consumers with a memorable face-to-face experience.
• Having an appreciation that we have 4 customer types, funeral directors, officiants, mourners and the local community, and understanding the different needs of each and altering communication styles appropriately.
• Always acting in a professional way and maintaining the highest levels of confidentiality.
• Being aware of and sensitive to the needs of bereaved people and acting in a compassion way during every interaction.
• Participating in community events or activities planned by the Crematorium Manager will be expected. These dates will be notified to you in advance and overtime will be paid.
• Understanding that every family grieves differently and our personal opinions on their choices must not be shared with anyone. If any family choices impact on your mental wellbeing it is important that you discuss this confidentially with the Crematorium Manager.

To be successful in this role you will

• Hold an FCBA or ICCM qualification to operate a cremator or be willing to complete the necessary training and successfully complete the professional qualification within a timeframe agreed with the Crematorium Manager.
• Have basic literacy and numeracy skills.
• Demonstrate great attention to detail.
• Have practical skills and be a good problem solver.
• Be able to show initiative and manage your own workload.
• Be empathetic and caring.
• Show professionalism and integrity in all your interactions.
• Take pleasure and pride in delivering excellent customer service.
• Be flexible and willing to learn whatever skills are required to make our team successful.
• Have a desire to build strong working relationships with your team members.
• Show professionalism and integrity in all your interactions.
• Take pleasure and pride in delivering excellent customer service.
• Be flexible and willing to learn whatever skills are required to make our team successful.
• Have the highest levels of self-presentation.